Refund Policy

1. Overview

At Hotel Natraj, Sirsa, we aim to make the refund process simple, fair and transparent. Refunds, where applicable, are processed in line with the timelines outlined below.

2. Eligibility for Refund

Refunds are generally available under the following conditions:

• You have cancelled your booking in accordance with our Cancellation Policy.
• You were unable to use the room due to a fault on our side (e.g. overbooking, room unavailability).
• An advance payment was made and the booking did not materialise due to reasons attributable to the hotel.

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• No-show without prior cancellation.
• Guests checking out earlier than the confirmed departure date, after check-in.
• Bookings made under special discounted or non-refundable offers (clearly communicated at the time of booking).

4. Refund Timelines

Eligible refunds will be processed within 5–7 business days from the date of approval. The refund will be issued to the original payment method wherever possible.

5. How to Request a Refund

To request a refund, please contact us via:

• Phone: +91 82782 00054
• WhatsApp: Chat with us

Please share your booking details and reason for the refund request. Our team will review and respond within 24–48 hours.

6. Disputes

If you have any concerns or disputes regarding a refund, please reach out to us first and we will do our best to resolve it promptly.

7. Contact

For any questions about this Refund Policy, please contact Hotel Natraj, Sirsa at +91 82782 00054.